Features Team, venues & trust
Built for one venue or a whole group.
Give the right people the right access, run many venues from a single login, and rest easy on the things that matter when it's your takings and your customers' details.
The right people, the right access.
Set up a single venue on its own, with its own team and the right access for each person. Add more venues later and run the whole group from one login.
Staff roles, per venue
Every venue has its own team, owner, manager, door and viewer, each with their own login and seeing only what they should.
Many venues, one login
Switch between venues, each keeping its own brand, booking page and Stripe account.
Group administration
Owner-level oversight and reporting across every venue in a group.
Payout owners
Route each venue's takings to its legal owner's own Stripe account, separate from the day-to-day operations group.
Independently certified
Serious about your data and your time.
The unglamorous things that matter when it's your takings and your customers' details.
Cyber Essentials certified
Independently certified under the UK Government-backed scheme, so our security baseline isn't just our word for it.
Card security and PCI
Card numbers never touch Hatch. Stripe handles them and is certified to PCI DSS Level 1, which puts most venues in the simplest self-assessment, SAQ A.
Your data stays in the UK
The core record sits in a database in London, encrypted in transit and at rest.
Two-factor login
Protect staff accounts with 2FA, so a password alone isn't the whole story.
Strict tenant isolation
Your data stays yours. Every request is scoped to your own venue.
Data export & offboarding
Your data and your Stripe account are yours to keep, always, even if you leave.
Monitored around the clock
Error monitoring means issues get spotted and fixed fast.
Help on every screen
A built-in support panel, reachable from any role on any page.
A founder, not a call centre
Real people who answer, and actually know the product.
Questions about trust.
Can my staff have their own logins?
Every venue has its own team with four roles: owner, manager, door and viewer. Each person gets their own login and sees only what that role should see, and two-factor login is there if you want it.
Where is my data kept?
The core record sits in a database in London, encrypted in transit and at rest, and every request is scoped to your own venue so nothing crosses between businesses.
Does Hatch ever touch card numbers?
No. Card numbers go straight to Stripe, which is certified to PCI DSS Level 1. That puts most venues in the simplest self-assessment, SAQ A, rather than the long one.
What happens to my data if I leave?
You take it with you. Your data exports whenever you want it and your Stripe account was always yours, so leaving is a decision rather than a hostage situation.
Something not covered? The main FAQ answers the money and getting-started questions, or just ask us.
One venue or a whole group.
The right access for your team, and the security to back it.