Features On the day
The desk, the door and the till, in one place.
Everything you need to run a session, without three different tools fighting each other, on the phone or tablet you already own.
One screen for the whole session.
Bookings, arrivals, walk-ups and takings, live, so the person on the desk is never guessing.
A dashboard for today
Today's sessions, bookings, takings and check-ins, all at a glance.
QR check-in anywhere
Scan guests in from any phone or tablet and see arrivals live.
Latecomers & no-shows
Mark them at the door and see them reflected in your numbers.
Walk-up bookings in seconds
Take a booking at the desk without leaving the screen you're on.
A till for walk-ins
The Sell screen takes cash, your own card machine, or a Stripe card reader connected to Hatch.
Card reader support
Sell in person through a connected terminal, tap to pay included.
End-of-day cash-up
Reconcile each till at close; walk-ins land in the same reports as online sales.
Capacity on the fly
Nudge a session's spaces up or down any time, right from the day view.
Close or reopen sessions
Stop new sales on a slot without deleting it or losing its bookings.
Live guest lists
See and export who's booked for any session, ready for the door.
From online-only to a full front desk.
The software is the same for every venue, with no tiers and no feature gates. Add hardware only if you need it, and only for as long as you need it.
Use what you already have
Any phone or tablet with a camera runs the dashboard, the door scanner and the till. There is nothing to install.
A card reader for in-person sales
A Stripe WisePOS E takes card payments at the desk. You buy it through Stripe, around £179 one-off, and it registers to your own Stripe account.
Or hire the kit from us
Running a one-off or a single season? Hire card readers, tablets and 4G for the dates you need and send them back after.
4G where there is no broadband
A mobile router gives the reader and the door device Wi-Fi anywhere with coverage, so a field or a pop-up works like a fixed site.
No monthly hardware fee
No rental tie-in and no PCI fee on the reader. You pay Stripe's per-transaction rate only when a card is actually tapped.
Questions about running the day.
What do I need at the door?
Any phone or tablet with a camera. The dashboard, the door scanner and the till all run in the browser, so there is nothing to install and nothing to buy before your first session.
Can I take walk-ups and cash?
Yes. The Sell screen takes a booking at the desk in seconds and handles cash, your own card machine, or a Stripe card reader connected to Hatch. Walk-ins land in the same reports as online sales.
Do I have to buy a card reader?
Only if you want to take cards through Hatch itself. A Stripe WisePOS E is around £179 one-off, bought through Stripe and registered to your own account, with no rental tie-in and no monthly hardware fee.
What if there is no broadband where I am?
A mobile router gives the reader and the door device Wi-Fi anywhere with coverage, so a field, a car park or a pop-up runs exactly like a fixed site.
Something not covered? The main FAQ answers the money and getting-started questions, or just ask us.
Run your next session on Hatch.
The desk, the door and the till on the kit you already own.