01 Your booking page
A storefront that looks like you, live in minutes.
Not a generic marketplace listing. Your own page, at your own address, that your guests already trust.
Your own web address
A booking site at yourvenue.hatchtickets.co.uk, live the moment you're set up. No DNS, no developer.
Your brand throughout
Your logo, accent colour and typeface, carried right through to the checkout.
Day or after-dark look
A light or dark surface for the whole page, flipped with one toggle.
Leads with what's on
The page opens on your next bookable session, with live spaces on every slot.
Honest availability
Guests see live spaces, low-stock and sold-out states as they browse. No door-step surprises.
Auto-designed posters
No photo yet? The page builds a smart typographic poster, so it never looks empty.
Selling-fast labels
Busy sessions get a quiet nudge that gently drives guests to book now.
One-tap session links
A shared time links straight into the flow with that session picked and tickets in view.
Works on any device
Mobile-first and fast, with nothing for your guests to install.
02 Selling & pricing
Sell whatever you put on, however you price it.
Skating, parties, holiday clubs, afternoon tea. Each with its own tickets, prices and times, under one venue.
Unlimited events
Add as many events as you run, each on sale in minutes with its own schedule.
Timed sessions, real capacity
Each slot has a set capacity and stops selling the moment it's full. No overbooking.
Multiple ticket types
Adult, child, spectator, whatever fits, each priced how you like.
Peak & off-peak pricing
Different prices by day or time of day, set once and applied automatically.
Add-ons & extras
Skate hire, party boxes and more, offered at the pay bar without being pushy.
Discount & voucher codes
Percentage or money off, whole-venue or one event, with min spend, usage caps and expiry.
Booking fees, your call
Absorb our fee or pass it on as a clearly shown booking fee. Never a hidden surprise.
QR tickets by email
Sent instantly, with one-tap add-to-calendar buttons built in.
Guests self-serve
They can add, drop or move their own tickets without tying up your desk.
Bulk scheduling
Create a whole month of sessions across chosen days and times in one go.
03 Payments & payouts
Your money, in your account, from the first sale.
You're the merchant of record on your own Stripe. Hatch never holds your funds, and takes an honest flat 3%.
Paid into your own Stripe
Takings land with you directly. Hatch is never in the middle of your money.
Cards, Apple Pay & Google Pay
All working from day one, with no extra setup on your side.
Settled as you sell
Money arrives on your own Stripe payout schedule, not held back until after the event.
Refunds in a couple of clicks
Full or partial, straight from your dashboard, back the way it came.
Booking amendments
Change a booking and the payment reconciles itself, no spreadsheet gymnastics.
Flat 3%, no surprises
No setup fee, no monthly minimum, and no fee we force onto your guests.
04 Running the day
The desk, the door and the till, in one place.
Everything you need to run a session, without three different tools fighting each other.
A dashboard for today
Today's sessions, bookings, takings and check-ins, all at a glance.
QR check-in anywhere
Scan guests in from any phone or tablet and see arrivals live.
Latecomers & no-shows
Mark them at the door and see them reflected in your numbers.
Walk-up bookings in seconds
Take a booking at the desk without leaving the screen you're on.
A till for walk-ins
The Sell screen takes cash, your own card machine, or a Hatch card reader.
Card reader support
Sell in person through a connected terminal, tap to pay included.
End-of-day cash-up
Reconcile each till at close; walk-ins land in the same reports as online sales.
Capacity on the fly
Nudge a session's spaces up or down any time, right from the day view.
Close or reopen sessions
Stop new sales on a slot without deleting it or losing its bookings.
Live guest lists
See and export who's booked for any session, ready for the door.
05 Marketing on autopilot
Every booking goes and gets you the next one.
Nothing to set up and nothing to remember. It runs quietly in the background of every sale, and it's all in the 3%.
A mailing list that builds itself
An opt-in at checkout grows a consented list you own and can export whenever you like.
Day-after review asks
Automatic Google review prompts while the visit is still fresh in mind.
Abandoned-basket recovery
A gentle "your tickets are waiting" nudge an hour later rescues unfinished bookings.
Cross-selling confirmations
Every ticket email quietly shows guests what else you have on.
Share-the-plan button
One tap posts a guest's booking to their group chat, bringing their friends to the same session.
Monday morning recap
Your week's numbers by email, in plain English, no logging in to find out.
Print-ready QR poster
One click prints a branded "scan to book" poster for the till, door or window.
GDPR-clean by default
Unsubscribe in every marketing email, and consent handled for you throughout.
06 Get found online
Set up to be found the moment you go live.
Your events are ready for Google and look right everywhere your link lands, with nothing to configure.
Google event data
Every session is published as structured data, the kind Google uses for event results.
Local-business listing
Your address, contact and opening details go out as business data for local search.
Right when shared
Links preview with your photo and name in WhatsApp, Facebook and texts, never a blank box.
Per-event previews
Each event carries its own title and share image when its link is posted.
Auto sitemap & robots
Generated per venue, with dev and internal pages kept out of search engines.
Bring your own pixels
Add a Meta Pixel or Google Analytics ID and your page tracks visits and sales for your campaigns.
07 Reporting & insight
Know exactly how you're doing.
A proper reporting suite, in plain numbers, that pulls online and walk-in sales into one picture.
A full reports suite
Overview, Planning, Guests, Money, Marketing and Year, all in one place.
Money, clearly split
Online versus in-person takings, refunds and discount usage, side by side.
Guest insight
New versus returning, no-shows, average booking lead time and your top customers.
Forward planning
How far ahead you're selling, your per-week fill, and how it compares to last year.
Marketing results
List sign-ups, recovered checkouts, review asks and your booking funnel.
Export to CSV
Take any report away with you for your own accounts or board pack.
Group & owner views
Totals aggregated across every venue, with a per-venue drill-in when you need it.
08 Team & multi-venue
Built for one venue or a whole group.
Give the right people the right access, and run many venues from a single login.
Staff roles
Owner, manager, door and viewer, each seeing only what they should.
Many venues, one login
Switch between venues, each keeping its own brand, booking page and Stripe.
Group administration
Owner-level oversight and reporting across every venue in a group.
Payout owners
Route each venue's takings to its legal owner's own Stripe, separate from the day-to-day operations group.
09 Trust, security & support
Serious about your data and your time.
The unglamorous things that matter when it's your takings and your customers' details.
Two-factor login
Protect staff accounts with 2FA, so a password alone isn't the whole story.
Strict tenant isolation
Your data stays yours. Every request is scoped to your own venue.
Data export & offboarding
Your data and your Stripe account are yours to keep, always, even if you leave.
Monitored around the clock
Error monitoring means issues get spotted and fixed fast.
Help on every screen
A built-in support panel, reachable from any role on any page.
A founder, not a call centre
Real people who answer, and actually know the product.
All of it, in the flat 3%.
No feature tiers, no add-ons, no upsells. Tell us about your venue and we'll show you the lot running with your own tickets, live.
Book a demoOr see it for real at Hatch Park, our live show venue