Privacy Policy
This policy explains how Hatch Tickets Ltd ("Hatch", "we", "us") handles personal data. Hatch provides white-label ticketing and booking software for leisure venues. We are the data controller for the information you give us directly, and a data processor for the booking data we handle on behalf of the venues that use our platform.
Who we are
Hatch Tickets Ltd, a company registered in England and Wales (company number 17323782), registered office 195-197 Suite Ra01 Wood Street, London, E17 3NU. We are registered with the Information Commissioner's Office, registration number ZC151596. For any privacy question, contact us at demo@hatchtickets.co.uk.
The data we collect
- When you enquire: your name, email address and anything you choose to tell us about your venue.
- When a venue uses Hatch: we process customer booking details (name, email, phone, order and check-in records) on that venue's behalf. Card details are handled entirely by Stripe and are never stored by Hatch.
- Technical data: basic server logs needed to run and secure the service.
How we use it and our lawful bases
- To reply to your enquiry and set up your account (our legitimate interests, and to take steps to enter a contract).
- To provide the booking service to venues and their customers (performance of a contract).
- To keep financial records and meet our legal duties (legal obligation).
- To keep the platform secure and prevent fraud (legitimate interests).
Who we share it with
We do not sell personal data. We use a small set of trusted sub-processors to run the service:
- Stripe: payment processing.
- Supabase: database and authentication hosting.
- Netlify: website and application hosting.
- Resend: sending booking confirmation emails.
- Google Fonts: serving the fonts used on our sites.
- Google Analytics: measuring how visitors use our marketing site, only with your consent.
Cookies
Our marketing site uses Google Analytics to understand how visitors find and use Hatch, but only if you agree. When you first visit we ask whether to allow analytics cookies; nothing analytics-related runs and no such cookies are set until you accept, and you can decline. The booking and admin apps use only the cookies needed to keep you signed in and to make bookings work.
How long we keep it
We keep enquiry data only as long as needed to deal with your enquiry. Booking data is kept on behalf of venues under their retention settings, and financial records are kept for six years to meet accounting requirements.
Your rights
Under UK GDPR you can ask to access, correct, delete or restrict the use of your data, object to certain processing, and ask for a copy of it. To exercise any of these, email demo@hatchtickets.co.uk. If a venue holds your booking data, we will point you to that venue where they are the controller.
International transfers
Some of our providers process data outside the UK. Where they do, appropriate safeguards such as the UK International Data Transfer Agreement or equivalent are in place.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.
Complaints
If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
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